How do I cancel or update a payment?

For landlords, if you need assistance stopping a bill payment, vendor payment, transfer or other please contact support with the payment amount and date as quickly as possible. You can reach us at [e-mail] [phone] and we will help you make a change to your payment.

For renters, once payment has been submitted to your landlord, it cannot be stopped. If the payment clears you can ask your landlord for a refund or contact support for questions and assistance.