If a tenant has already paid their rent either on or off the platform, you can manually mark the invoice as paid.
To mark an invoice as paid, go to ‘Payments’ on the left hand side of your screen→ At the top of the screen find and click the box labeled ‘Rent’ → Here you will see all rent invoices.
Click the invoice that needs to be marked as paid or cancelled → A window will appear to the right, click ‘Edit’ → A box will appear, select ‘Paid’ or ‘Cancelled’, then ‘Save’.
When you mark an invoice as paid or cancelled it will also populate on the tenant portal so your tenant will no longer see a due or overdue invoice.
If you click on edit again, you can mark it as unpaid.