Why was my ID verification not successful?

If we were unable to verify your identity on Azibo you can try again.
Log back into your account and select Retry.

Some common reasons why the verification process may have failed include:

• The submitted images were too blurry.
• The photos may have been too dark, make sure you have sufficient lighting next time.
• The information on the government ID did not match the information provided to Azibo
• The ID document may be expired.
• Your face or ID might have been blocked by an object.

You will have three opportunities to retry the verification process, if the verification fails three times please contact [e-mail] for assistance. 

If your verification was rejected and you feel this was a mistake, please contact [e-mail] for additional information.