Both you and your tenant will receive an email notification, informing all parties of the payment failure
The status of your tenant's invoice will change from 'Paid' to 'Due.'
If a tenant payment fails:
Your tenant will need to correct their payment discrepancy. Once their payment discrepancy is corrected, they can initiate a new payment on the invoice.
The payment history on the invoice will display all payment attempts, including both failed and successful ones.
Common reasons for payment failures may include:
- Insufficient funds in the renter's account.
- Incorrect account information provided.
- Incorrect billing address details.
- Account restrictions based on the account type or transfer limitations.