If your issuing bank fails to process your payment, you will be notified of the payment failure and your invoice status will change from ‘Paid’ to ‘Due’.
Common reasons for payment failures include:
- Insufficient funds
- Incorrect account information
- Incorrect billing address
- Account restrictions based on account type or transfer limitations
You can upload a new payment method, contact your banking institution to identity the reason for payment failure, or wait until your account has enough funds.
Once you have confirmed the reason for payment failure has been resolved, you can reattempt a new payment on your invoice.
If you need assistance or more information about the payment failure you can contact support@azibo.com for more details.