If your issuing bank fails to process your payment, you will be notified of the payment failure and your invoice status will change from ‘Paid’ to ‘Due’. We encourage you to pay using a credit card to avoid late rent fees and recurring payment failures.
Common reasons for payment failures include:
- Insufficient funds
- Incorrect account information
- Incorrect billing address
- Account restrictions based on account type or transfer limitations
You can upload a new payment method, contact your banking institution to identity the reason for payment failure, or wait until your account has enough funds. If you need assistance or more information about the payment failure you can contact firstname.lastname@example.org for more details.